If the app freezes while playing, you may have encountered a bug.
You will not lose progress on your map, but you will lose progress in the level you were in the middle of playing. The daily session timer will reset.
Step 2: Reset
You can fix this with 3 steps:
If you lose a level 3 or 4 times, please contact us and we will help you skip that level.
Contact your researcher or therapist for a free replacement
When the battery is low, the green power light will flash. This means it's time to charge the device.
Take a break, and don't train today. You can reach out to your researcher or therapist for advice.
Don't worry! Just continue from where you left off.
Be in touch with your researcher or therapist